Refund policy
We do not accept returns or exchanges for items that have been worn, used, or ordered incorrectly.
Because all Rolling Line products are made to order, we are unable to accept returns for:
- Incorrect sizing
- Change of mind
- Buyer’s remorse
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, we will review your request and provide a replacement if approved.
We do not require returns for damaged or incorrect items.
To request a replacement, contact us within 7 days of delivery at:
Please include:
- Your order number
- A clear photo of the issue
Processing
Once approved, a replacement will be processed.
Please allow standard production and shipping times for the new item.
Cancellations
Orders can be canceled within 12 hours of purchase.
After this window, production may have already started and cancellations may not be possible.
Contact
If you have any questions, feel free to reach out:
We aim to respond within 24–48 hours.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union (EU) Orders
If your order is shipped to a country within the European Union, you normally have the right to cancel or return your order within 14 days.
However, this right does not apply to made-to-order or customized products.
Because all Rolling Line items are produced on demand, they are exempt from this policy once production begins.